Returns Information

Securely package your items along with the delivery/returns note enclosed with your order. Head to our returns portal with your order number and email address that was used on the order and follow the instructions there. If your order was supplied in a gift box there is no need to return this.

Click here to start your return

If you'd like more information on our return options, open the section below called "What are the UK return options?"

To start your return now, please see the information and the link to our portal under the "How do I return an item from the UK?" or see the information below if you'd like to read about the options first.

You can return the item to us for FREE using either 24/7 InPost Lockers or Royal Mail Tracked Returns. Both have printerless options, more information on how to use them can be seen below.

We offer FREE UK returns on the first return for each order. Please note that any further returns for the same order won’t be covered and you'll be charged £4.95 to return it.

The courier you used to return your order will email you to confirm once they have marked your parcel as delivered back to us.

We hope you will be completely satisfied with your order. However, if you wish to return any unwanted items, they must be received by us within 28 days from the date of despatch to qualify for a full refund (excluding any outbound postage costs paid). Items must be unused and in as new condition with all labels, swing tags attached and hygiene strips in place. We aim to process returns as soon as possible, however please allow up to 14 days during peak periods.

Please take care when trying items on. If an item is returned to us in not new condition; damaged, marked, with odours or with tags no longer attached, we will not be able to process a refund. In this case we will offer to return the item to you and ask you to cover the costs of delivery. If we don’t hear back from you within 14 days, the goods will be destroyed.

If you return an item that wasn't purchased from us, we’ll do our best to contact you from the details provided in the parcel. We’re happy to send these back to you but you would be required to pay a redirection fee to cover the cost. If we don’t hear back from you within 14 days, the goods will be destroyed.

Once it's received back, we'll process it as soon as we can and aim to have this done within a few working days but please allow two weeks at peak times. We'll send you an email to confirm once we have processed your refund. 

Yes, you can opt for an exchange when creating your return on our portal.

No, each parcel must have the correct label for each return you have created on our portal.

No returns form? No problem. Please add a note in with your parcel stating your order number and your reason for the return.

If your product develops a manufacturing fault, please contact us to let us know about the issue. Please attach images to enable us to deal with your query quickly.

Our Customer Care team will be in touch to let you know how to proceed. Please note that we will need a reasonable amount of time to look into the issue and will do our best to come to a resolution as soon as possible.